FAQ’s
Do you accept health insurance?
Some of our clinicians accept health insurance. Upon initial contact, we will ask for insurance information to verify whether the clinician you will be seeing is able to accept your plan. Please have this information available when calling. We also encourage you to contact your insurance provider directly to determine your mental health benefits.
What happens in my first session?
During your first session, your therapist will get to know more about what brings you into our office and gather important information about your symptoms and history. Your therapist will review policies and procedures and provide space to answer any questions you have at that time. Then, you and your therapist will discuss your primary goals and your therapist will share his/her thoughts on how he/she can best support you. If you have not yet completed paperwork, please arrive 10-15 minutes early for your first session in order to do so.
Can I tell my therapist if I don’t think we're a good fit?
As clinical mental health providers, we want you to share your experience with us, even when that means we are not a good fit. Because therapy is a deeply personal experience, we want to ensure you feel comfortable with the process, and that includes being able to connect and build rapport with your therapist. We are happy to discuss a change in therapists or to provide a referral upon request.
Remember, this is your journey!
How often will I meet with my therapist?
We encourage clients to attend weekly sessions and gradually decrease as you meet your goals. You will speak directly with your therapist to discuss and establish the frequency of your sessions.
How long will I be in therapy?
The duration of therapy varies based on your presenting concerns, your goals for treatment, and your progression.
Who do I contact if I have an emergency?
If you are experiencing a life-threatening emergency such as medical issues/complications or active suicidality, we ask that you call 9-1-1 or go to your nearest emergency room. Because we are not a crisis center or hospital, we cannot guarantee that we would receive your message as quickly as you may need assistance. If you need assistance working through a present-moment or less immediate challenge, you may contact your therapist via phone to request a return call. Please consult directly with your therapist regarding phone accessibility and response time.
What do I do if I need to cancel my appointment?
Please contact your therapist directly at the number provided if you need to cancel or reschedule your appointment. We require notice of cancellations at least 24 hours in advance. If you cancel less than 24 hours in advance or do not arrive for your scheduled session (“no show”), you are responsible for paying your full session fee. If your therapist is able to reschedule within the same week, the cancellation fee will be waived.
Will you talk to my other treatment team members?
With your permission, we will consult and collaborate with your dietitian, psychiatrist, and/or medical doctor, as appropriate to assure you are receiving the best care possible. You will determine what your therapist may share with other team members.
Can I bring my spouse/family member to session with me?
You are able to bring anyone to session whom you want to be a part of your therapy. Sometimes, it can be helpful to notify your therapist in advance that you wish to bring someone in order to establish a plan of purpose for the session.
If I bring my spouse/family member to session, does that mean they now have access to my therapy chart or that my therapist will talk to them outside of session?
No. You would need to sign a release of information if you wish for your therapist to disclose information to a family member outside of a session.
Do you prescribe medications?
Michael Barnes, APRN-CNP, PMHNP-BC and Erin Miller, PMHNP-BC, APRN, MSN are able to prescribe medication for clients whom they have evaluated and for whom they provide follow-up care. You can read more about each prescriber here.
Do you provide court-ordered therapy?
At this time CTC does not provide therapy services for those ordered by a court. This includes such things as court-ordered drug or alcohol treatment and child custody evaluations. Current CTC clients who encounter legal concerns during their treatment should directly discuss the need for additional assistance with their therapist.
